FAQ

Buying process
ANYWAYdoors enables you to configure your ideal door online, completely according to your wishes.

Via 'offer' (shopping basket) you can submit the door you have configured for the creation of a personalised proposal including measuring, assembly and transport costs.

Your quote request will be processed within 5 working days and sent to you by e-mail.
Our products are customised by combining various modular components to create your 'ideal door'.

We would like to invite you to our Flagship Store in Massenhoven, where you can discover some 100 different doors or to the showroom of one of our local partners.

You can find all locations under the menu item 'points of sale'.

Access to the Flagship Store is without obligation, but in order to provide you with the best possible service we recommend making an appointment via the booking module on our website.
Each door is professionally measured and made to measure in the production workshop in Massenhoven.

The required production period is determined by your choice of material and the desired product type. Count on an average of 12 - 14 working weeks after measuring.
No, there is no need to install anything in your floor or ceiling beforehand for any door type.

Swing door

The 'standard' ANYWAY hinges are designed for door leaves up to 1100 mm wide. The hinges are mounted laterally in the doorframe and not in the floor. The hinges are completely invisibly integrated into the door panel.

Pivot door

The compact pivot hinges are fully integrated into the door panel. The pivot hinge is mounted on top of the finished floor with two 45 mm screws and plugs.
Each door is custom-made and professionally measured. The time of measuring depends on your choice of frame.

BKO and FRAME-A-WAY

Measuring can take place when the entire doorway is finished. The reveals and floor covering must be completely finished as if no door were installed.

IBO doorframe

Measurement of the frame (phase 1) can take place during the shell construction, before the plastering and/or further wall finishes. The door leaf (phase 2) is measured after the frame has been installed and the floor has been laid.
Of course, this is possible, but only if you do the installation yourself.

If you wish to use professional installation through ANYWAYdoors, the doors must also be measured by the respective professional in order to guarantee technical correctness and quality.
Each door is fully custom-made in Belgium!

The flagship store and the production workshop are located in Massenhoven, along the E313 Antwerp - Hasselt motorway.
The sales prices in a quotation are valid for 30 days.
The sales prices in an order form are valid for 6 months.

This period of 6 months is counted from the drawing up of the order form to the measuring of your door.

Each door is fully custom-made and professionally measured. You can change the door type and its finish up to and including the measuring. After measuring, your order form is revised to the correct dimensions and the composition you have chosen. This calculation is made with the tariffs that apply on the date of your original order.
An offer is always made without obligation and free of charge.

No deposit or down payment is required when ordering.

25% down payment* for measuring.

At the time of measuring we ask for a 25% down payment. Your door will only be definitively ordered after payment of the down payment and a signed order confirmation. Your door will only be taken into production after payment of the down payment.

75% balance* upon delivery and/or installation.

The remaining balance must be paid during installation by means of advance payment or bank transfer with payment slip.

* These conditions apply to ANYWAYdoors Massenhoven. If you make your purchase at an official ANYWAYdoors partner, different conditions may apply.
Installation process
Each door is fully custom-made in the production workshop in Massenhoven. The delivery period starts as soon as the actual production dimensions and finishes have been confirmed, which is usually the date of professional measuring.

The required production period is also determined by your choice of materials and the desired product type. Please allow 12 - 14 working weeks on average after measuring.
ANYWAYdoors Massenhoven has its own installation teams and, depending on the location, also calls on its local ANYWAYdoors partners.

Professional installation is a service and is always offered separately on your quote and order.

If you wish to have professional installation by ANYWAYdoors, the doors have to be measured by the respective professional to guarantee the technical correctness and quality.
Of course, this is possible. You can indicate this at the quotation stage or when ordering, and in this case no installation costs will be charged.

Professional installation is a service and is always offered separately on your quote and order.
After-sales service
You can also contact us after the installation of your doors. You can easily submit a request via 'after-sales service' in the main menu of our website.

We offer a 5-year factory warranty on all specific ANYWAY parts and materials.

0 - 2 years from installation date

An eventual adjustment and change of direction or hinge side are free of charge. During this period no transportation costs or hourly charges will be invoiced for the execution of the works.

2 - 5 years after installation date

Per intervention, a travel and hourly rate is charged for carrying out the desired work. You can find the current rates on the page 'after-sales service'.

>5 years after installation date (outside the warranty period)

The cost per intervention consists of a travel cost, an hourly rate and the cost of the required parts. You can find the current rates on the 'after-sales service' page.

Glass breakage

This is not covered by any factory warranty. We advise you to check your home/fire insurance policy for coverage of glass breakage, because even safety glass is damaged and/or breakable!

Wear and tear, damage due to incorrect use and/or incorrect maintenance are not covered by any guarantee.
Full doors

Regular maintenance with a damp microfibre cloth and all-purpose cleaner. Grease stains and/or black stripes can be removed with isopropyl alcohol. This product can also be used on all plastic and aluminium profiles and is a very good cleaner.

Glass doors

Clear, coloured and acidified glass: regular maintenance with a damp microfibre cloth. Grease stains can be removed with regular glass cleaning products or a warm Dreft solution.

Sandblasted glass: regular maintenance with a damp microfibre cloth and warm, clean water. Thorough cleaning can be done with 80% warm water and 20% vinegar. Never use regular and/or chemical glass cleaners!

Anodised aluminium

Regular maintenance with a damp microfibre cloth and all-purpose cleaner. Stubborn dirt can be removed with isopropyl alcohol or alu polish on a clean cloth.

Plastic profiles

Regular maintenance with a damp microfibre cloth and all-purpose cleaner. Stubborn dirt can be removed with isopropyl alcohol.
Of course, this is possible. Please contact us by e-mail and specify your customer code and the year of installation, so that we can check whether a suitable manual is available.
Each door panel is made entirely to measure and cannot be changed in terms of dimensions because of the hinge position in the door panel, which cannot be changed.

Alternatives:

Adjusting the door opening so that the complete door including its frame can be mounted higher. (These are not adjustments that ANYWAYdoors can offer you)

New door panel to be fitted into existing door frame. (You can request a quote for this)
The door leaf is a flat, smooth and stable panel with a total thickness of 45 - 50 mm.

On both sides, the door is finished with HPL or Resopal Massiv. HPL/Massiv is an antibacterial material that is also resistant to stains, heat and knocks thanks to its protective top layer. This finish provides a low-paint, highly scratch-resistant and low-maintenance door.

It is not possible to change the colour. However, a new door panel can be made to fit into your existing frame.
ANYWAY interior doors are finished on both sides with HPL or Resopal Massiv.

HPL/Massiv is a moisture-repellent and antibacterial material that is also resistant to stains, heat and knocks thanks to its protective top layer. This finish offers a low-paint, extremely scratch-resistant and low-maintenance door.

It is not recommended to paint or varnish this top layer as this will negate the benefits of this resistant finish.
façade anyway doors white

Anyway Doors - innovative interior doors since 1995

If you have any questions, we hope we have already answered them in our FAQs. If your question is not there, please contact us personally.

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